ITsidekick is the AI chat assistant that handles first line IT support for your business — so your team stops waiting on tickets and gets back to work faster.
ITsidekick gets your team the information and resolution they need faster, any time of day. As soon as you need to speak to a human, just ask — ITsidekick hands your ticket to a member of the labdesk team, with a fully enriched update, so your request is handled quickly and smoothly.
Trusted by forward-thinking businesses
ITsidekick handles the IT niggles that slow your team down — including the ones that come in at 2am.
Employees get immediate answers to IT questions — software installs, printer problems, network hiccups — without waiting for a ticket to be picked up.
Your team works at all hours. ITsidekick does too — no on-call rota, no overtime, no missed Teams messages at midnight.
Centralise your documentation, policies, and past tickets into a single AI agent. Your team gets one trusted place to ask questions and get answers specific to your business — not generic search results.
When something genuinely needs a human, ITsidekick knows — automatically enriching and escalating the ticket to your IT helpdesk, and advising when an issue needs approval, so nothing gets stuck.
Microsoft Teams, your helpdesk, your SSO. ITsidekick drops into how your business already works — no ripping anything out.
See what your team is struggling with most, track resolution times, and spot patterns — so you can fix root causes, not just symptoms.
New joiners get a knowledgeable guide from day one — someone to ask "where do I find..." or "how do I..." without feeling like they're bothering a colleague.
ITsidekick learns your internal processes and systems, so your team stops losing time waiting for a colleague to reply about how something works — and gets straight back to the task at hand.
Deflect the repetitive, low-value questions away from your IT team, so they spend less time answering the same query for the fifth time this week and more time on work that actually moves the business forward.
ITsidekick understands the way your team actually talks. No jargon required — just ask, and get a real answer.
No lengthy IT projects. No specialist consultants. Just connect, train, and go.
Link ITsidekick to Teams or your existing helpdesk. Connect your documentation, policies, and knowledge base in minutes.
ITsidekick learns from your existing docs and past support history — so answers are specific to your setup, not generic advice.
Your team starts getting instant answers. Your IT department handles what actually needs a human. Everyone wins.
“The process throughout has been a breath of fresh air — simple, prompt, discussed in advance, and painless. We look forward to working with you for years to come!”
“Having managed the process between MSP providers several times over the last few years, I can’t say I’ve had a better experience than with labdesk.”
“The labdesk service has been transformative for our team and business.”
“It’s reassuring knowing we’ve got the labdesk support team there when something crops up, whether it’s an error message or a technical issue, and the confidence that everything is covered and taken care of.”
Technology + Partners
Book a free demo with the labdesk team and we'll show you exactly how ITsidekick would work for your team — no generic pitch, just a walk-through to explore the time saving and value it can bring to your team.
Book a free demo and see ITsidekick working against your own setup — no generic pitch, just a walk-through built around you.
Request a demo →No commitment required. We'll get back to you within one business day.